The moment you have an issue with your Virtual IT, you need to be sure you can call upon a pool of trusted and experienced support, to rectify the situation as quickly as possible.

As such we can provide you with two form of support dependent on your organisations needs.

myAxess - Incident Based Support Contracts

Our Incident Based Support Contracts are designed specifically to support you, the IT professional with your virtual IT infrastructure.

See the different types of myAxess – Incident Based Support Contracts here

Our support service delivers peace of mind and reassurance that you always have a skilled and knowledgeable support network, ready to call upon, when you need it. At the same time we have designed our support contracts to be flexible. Meaning you have support across a wide range of hardware and software, under a single contract. 

Each support option comes with a number of points that you can use for services such as planning, training or system development as well as standard technical support. You simply purchase the plan that fits in with your needs and use the points when you need them. It’s that simple:

myAxess - HelpDesk

Supporting your users is a critical, but often time consuming activity. Utilising the expertise and experience of myAxess HelpDesk service enables your own staff to be more productive by delivering value-adding core developments.

Our service covers everything you need from daily support for PC, Thin Client, iPad and server management, through to proactive monitoring. We provide you with:

1. Guaranteed response time to resolve issues, not just quick-fixes.
2. IT support packages designed to fit your needs and your budget.
3. Experienced, knowledgeable team of professional support engineers who understand business and how technology impacts it for better and for worse.

It doesn’t matter if you have 10 or 100 users. Whether you need a better response than your existing provider; your in-house staff need a helping hand, or you want to outsource all aspects of support. myAxess HelpDesk has the expertise and the solution for you.